This book provides supervisors and front line managers with the underpinning knowledge needed to fulfil the competencies set out in the Management Charter Initiative's (MCI) Supervisory Management Standards. The authors examine the development of supervision and management, and the role of the supervisor, before discussing in detail how the competent and effective supervisor/front line manager manages. The book covers: motivation and leadership; groups and teams; recruitment, selection and training; reactions to change and handling conflict; discipline and grievance; associated personal competences.