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Author: Mandy Johnson

Format: Paperback

Number of Pages: 304

Flight Centre Ltd is an anomaly in the business world - a modern-day organisation with an underlying corporate structure that comes from the Stone Age A billion dollar company started by 23-year-old vets with no business experience. How did they, lead by the maverick genius of Graham Turner, make it work? Flight Centre started out as a double decker tour company conceived in a Munich beer hall in 1973. Their unconventional approach to business was carried through into the new Flight Centre operation which started in Australia in 1982. The company changed the face of the Australian travel industry. They were ostracised, investigated and even received death threats for their audacity. From the CEO who served clients dressed in a garbage bag, to the manager who invested his shop profits in red beans on the futures market, Flight Centre pioneers paint a picture of tiny, make-shift offices, a mongrel dog approach to sales, and a business that emphasised fun rather than formality. Turner structured the company into 'families', 'villages' and 'tribes'. Rather than trying to force people to fit the company's mould, people could now work in their preferred environment within the larg