Returns & Exchanges
At Book Grocer, we want you to be completely satisfied with your reading experience, which is why we offer a 30-day return window for any books that do not meet your expectations. Please ensure all items remain in their original condition to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization code.
Secure the Shipment
Carefully pack the books in their original packaging or a sturdy equivalent to prevent any damage during transit back to our warehouse.
Affix Shipping Label
Print the provided return label and attach it clearly to the outside of your parcel, ensuring no original barcodes are visible.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing